You know the type, you might even be one yourself. It takes a very specific personality type to keep a successful business running. They typically have a clear vision of where it’s headed, bucket loads of drive, and an unfaltering work ethic.
However, there’s a recurring theme that business owners and project managers regularly encounter that can stifle growth and, ultimately, impact on the health of their business.
We get it. When you’ve poured your heart and soul (and money) into bringing an idea to life, it’s hard to hand over control to someone else. Your vision is your own and no one can realise it like you can. But the truth is that delegating and outsourcing tasks to specialists is the key to a healthy, happy business and the systems that keep it running.
And when it comes to systems, partnering with specialists to implement and maintain its ongoing health could prove to be one of the most inspired delegation decisions you could ever make.
Taking care of business (systems)
In a nutshell, the goal of a managed services team is to ensure you don’t lose performance momentum with your project. It’s a team that cares for your system like a newborn baby, and just like a newborn, the more closely it’s monitored and cared for, the healthier it will be.
Cloudwerx’s Service Delivery Manager, Karina Hartono gets it.
“We’re here to solve problems, but most importantly, keep the business free from interruption.”
Karina understands that her role as her client’s ‘Problem Solver in Chief’ is to maintain the peak performance of her client’s systems and reduce or eradicate any unnecessary downtime.
She’s the quietly achieving triage doctor and wellness professional all in one that you never knew you needed, and if all goes well, will very rarely hear from.
A dedicated team just for you
Keeping our clients’ systems happy and healthy is only a small part of the role that our managed services team plays in the Cloudwerx ecosystem. They’re there for the genesis of each project and continue to stay plugged in for the rest of the journey.
On top of diagnosing and troubleshooting, a managed services team needs to be about 2-3 steps ahead of any problem or complication that may lie ahead — it’s part of their job to fix immediate issues while also preventing future downtime by ‘wargaming’ any potential downtime possibilities.
Far from just a helpdesk hotline, they’re a crack team consisting of specialists, problem solvers, developers and designers that understand our clients’ platforms intimately. Like any service you may need for your car, house, or anything that remotely drains time and effort (let’s not talk about tax), you employ individuals or teams to help you sort through the issue and gain advice on what’s the best way to move forward.
That’s what they’re trained to do. It’s a refreshing feeling knowing a team is singularly focussed on the success of a critical element of your business all the while working towards a shared goal.
Less interruptions, more doing
We exist in a world with constant distractions, conflicting priorities and lots of white noise. It seems like every platform or technology you adopt is vying for your attention — there’s always a notification to upgrade, customise, troubleshoot and fix.
Before too long, your focus has shifted to tasks that aren’t in your wheelhouse and you’re being swamped by an endless list of to-dos that are outside of your remit.
This is where managed services can fill roles your in-house staff can’t by allowing you to stay focussed on what you do best.
When it comes to tech systems, you can either spend the time and money on training your team in-house or you can let a managed services team take charge in implementing and overseeing new infrastructure.
Minimise your risk
Shifting the burden of compliance and risk to an external entity is one of the biggest pros of engaging a managed services team.
They allow consistent monitoring of networks and keep across all necessary updates and maintenance requirements so you don’t have to commit any more resources than is absolutely necessary.
Compliance heavy and consumer privacy-centric industries have a lot to gain out of partnering with a managed services team. For those in the e-commerce, retail, healthcare, education, financial and legal services industries for example, shifting the burden of compliance and risk to trained experts is almost worth the price of admission alone.
We’re on this journey too
It’s hard to overstate the value of partnering with a managed services team, they free up time and allow you to focus on your core business to deliver the best outcomes for your customers. Just like your health, there’s something comforting in knowing that your systems are well maintained and humming along.
Of course, this service aligns with the Cloudwerx approach to people, process and technology; we don’t just ‘set and forget’ or leave all of the tech support up to the in-house teams once a project has finished.
The less noise there is, the better. A tech solution needs to be fed and watered to keep it growing and thriving. And when it’s operated seamlessly by a team of dedicated specialists, you’ll barely notice it’s there.